Originality/value – If due attention is given to the importance of referencing in academic writing and to establishing criteria for the acceptance of papers for publication, teaching students how to carry out referencing and how to use RMS packages for this purpose will aid the promotion of scientific products. Respondents confirm the need to offer some educational programs on how to use these software packages to bachelor students, and nominated the " Academic Writing " course as the proper place for teaching this topic. " Endnote " is the most popular software among respondents. Findings – Results reveal that over half of the respondents had a good familiarity with the various citation software packages and knew how to use them 35 per cent of respondents have learned how to use these packages through formal education.
The questionnaires were distributed among LIS discussion groups and were sent to the e-mails of LIS faculties. Data collected by a Web-based questionnaire include both open-ended and multiple-choice questions. Design/methodology/approach – This is a descriptive survey. Purpose – The purpose of the present paper is to investigate the familiarity and use of reference management software (RMS) by library and information science (LIS) faculties in Iran, and aims to identify the possible factors that lead to the application and choice of this software.
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